Connect
We connect to your verified WhatsApp Business Cloud API account and the systems the agent needs to read or write.
WhatsApp automation
An AI chatbot for WhatsApp business, built on the official Cloud API.
A WhatsApp business automation agent that answers customers, checks status, and escalates what it cannot handle, running on your own verified WhatsApp Business account rather than a third-party workaround.
Try it first
Chat with a working agent right now.
Before you talk to anyone, open the live simulation and see how the agent actually responds, in ten languages, across real support scenarios.
What it does
A chatbot for business built for real WhatsApp conversations.
- Answers customer questions about orders, services, and policies from the data sources you connect it to.
- Understands and replies in the customer's language, including Hindi, Tamil, Bengali, and seven other Indian languages.
- Follows up on open conversations and reminds customers of pending steps, within the rules you set.
- Hands off to a human agent the moment a request needs judgment, approval, or account access it does not have.
How it works
From your WhatsApp number to a working agent.
Scope
We define exactly what the agent can answer, what it can act on, and what it must escalate, in writing.
Test
You review real conversation transcripts and edge cases before it touches a live customer.
Run
The agent handles live conversations, logs every action, and escalates anything outside its scope.
Controls that stay in place
Permissions, review, and an audit trail.
- Scoped permissions: the agent only reads and writes the systems and fields you connect it to, nothing wider.
- Human review: conversations that need judgment or account access get routed to a person, with full context attached.
- Audit trail: every message and action the agent takes is logged, so you can see exactly what happened and why.
Setup, verification, and cost
What competitors gloss over.
Business verification. WhatsApp business verification through Meta typically needs a GST certificate or a certificate of incorporation, and review usually takes three to ten working days.
Messaging cost. Meta bills per message sent through the Cloud API since July 2025. Service and utility messages sent inside the 24-hour customer service window are set to become chargeable from October 2026. Rules and rates change, so confirm current terms on Meta's official pricing page before you budget.
Languages
Ten languages, tested live.
The live demo runs conversations in all ten languages Synkya supports for Indian deployments. Try switching languages mid-conversation on the demo page.
- English · English
- Hindi · हिन्दी
- Tamil · தமிழ்
- Telugu · తెలుగు
- Bengali · বাংলা
- Marathi · मराठी
- Kannada · ಕನ್ನಡ
- Malayalam · മലയാളം
- Gujarati · ગુજરાતી
- Punjabi · ਪੰਜਾਬੀ
Who it suits
Built for teams already fielding WhatsApp volume.
FAQ
Questions about WhatsApp business automation.
01Does this run on the real WhatsApp Business Cloud API, or a workaround?
It runs on the official WhatsApp Business Cloud API, the same API Meta provides to registered businesses. Synkya is not a Meta partner or a business solution provider; we build and configure the agent that sits behind your own verified WhatsApp Business account.
02What does WhatsApp Business verification involve?
Meta requires business verification before a WhatsApp Business account can send template or business-initiated messages at scale. You typically need a GST certificate or a certificate of incorporation, and the review usually takes three to ten working days. Timelines are set by Meta and can vary.
03How does WhatsApp pricing work?
Meta bills per message sent through the Cloud API, not per conversation window. Since July 2025, pricing has moved to a per-message model, and service and utility messages inside the 24-hour customer service window are set to become chargeable from October 2026. Confirm current rates on Meta's official pricing page before budgeting, since these terms are still evolving.
04Can the chatbot access my order or account database directly?
Only for what you explicitly connect and scope. We define exactly which systems and fields the agent can read or write, and anything outside that scope gets a plain "I do not have that" instead of a guess.
05What happens when the chatbot cannot answer a customer?
It says so directly and hands the conversation to a human, with the full thread visible so nothing gets repeated. You set the rules for what gets escalated and to whom.
Explore more
Related pages.
Ready to begin?